Student information
We believe informed students are empowered students. Here you’ll find everything you need to know about studying with us — before you enrol and throughout your journey.
What you can expect from us
- 01Access quality training and assessment that reflects current practice
- 02Be treated with respect, fairness and dignity in a safe, inclusive environment
- 03Learn free from bullying, discrimination or harassment
- 04Receive timely, accurate information about your course, fees, support and progress
- 05Access your personal records and seek reasonable adjustments where applicable
- 06Appeal decisions and make complaints without fear of victimisation
- 07Receive a Statement of Attainment or qualification on successful completion
What we ask of you
- 01Act respectfully and professionally toward students, staff and trainers
- 02Engage actively in your training and assessment
- 03Submit authentic, original work and uphold academic integrity
- 04Follow our policies, including safety, conduct and participation requirements
- 05Tell us of any change in your circumstances affecting your enrolment
- 06Give us feedback so we can keep improving
The essentials, in plain language
Tap any topic to read more. Full policy documents are listed further down this page.
Fees, payments & refunds
Before you enrol you’ll receive clear, written information about all fees and charges that apply to your course, along with a payment agreement. We’ll never ask you to commit without knowing exactly what you’ll pay and when.
- Indicative course fees and any additional charges are provided in writing before enrolment.
- Payment plans may be available — these are set out in your payment agreement.
- Refunds are handled fairly under our Fees and Refunds Policy, including where a course does not proceed.
- Where required, student fees are protected in line with our regulatory obligations.
Confirmed course fees will be published once registration and our scope are finalised. Please contact us for current pricing and intake dates.
You’re never alone at Crescent Scholars
Sometimes you need a little extra help — with your studies, your wellbeing, or life as a student. Our support options include academic and study-skills help, LLND support, career and pathway guidance, disability support, and referrals to qualified professionals. Seeking support is a sign of strength.
Lifeline
Reading & Writing Hotline
Kids Helpline
1800 551 800
Drug Info
1300 85 85 84
If you’re unsure where to start or would like a confidential chat, speak with your trainer or contact our student support team. To explore the full range of support and how to access it, see our Wellbeing and Support Services Policy below.
Policies, guides & forms
The documents that guide how we work together. These will be available for download here on registration; in the meantime, request any document from our team.
The standards we operate under
Our operations are governed by a range of legislation, standards and guidelines that ensure we act with integrity and meet our obligations to students, regulators and the community. Key instruments include:
Outcome Standards for RTOs 2025
National VET Regulator (Outcome Standards for Registered Training Organisations) Instrument 2025.
NVR Act 2011
National Vocational Education and Training Regulator Act 2011 and related regulations.
Privacy Act 1988
Protecting your personal information under the Australian Privacy Principles.
Anti-discrimination & equity law
Disability, Age, Racial and Sex Discrimination Acts, and the Disability Standards for Education 2005.
Australian Qualifications Framework
The AQF, which defines the level and standard of our qualifications.
Student Identifiers Act 2014
The basis for the Unique Student Identifier (USI) requirement.
A complete list of the legislative instruments, standards and frameworks underpinning our operations is maintained in our Student Handbook and Quality Manual.